Reduce customer tickets by resolving most queries with AI-powered chatbots and voice bots. Route other queries to live agents across web, messaging, and voice
Faster response to customer queries
Lower resolution time
Higher CSAT score
Deploy ready-made conversational journeys
Set up cloud contact centers, and manage inbound and outbound calls from your customers
Allow customers to interact in 60+ languages
Provide coherent support on all channels of communication
Build your support journeys using a no-code visual tool
Single inbox for agents for customer queries from multiple touchpoints
The education platform provider Doubtnut went live with a WhatsApp chatbot to provide a streamlined experience and a 95% user satisfaction rate
During COVID-19, Voltas experienced a heavy load on IVR, causing call dropouts. By deploying a chatbot on website and WhatsApp, Voltas could handle the volume